Returns Policy

Damaged/Faulty items

In the event of an item arriving damaged, contact must be made to ourselves via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website). Please note we will offer a refund for any faulty items instead of a replacement for orders overseas.

Incorrect items received

If by mistake we supply you with an incorrect item, you must notify us within 30 days.

Unwanted items

If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item.

All Items should be returned in their original packaging and 'as new' to the Dispatch Depot: 

Affinity Park 

Europa Drive, 

 S9 1XT

Sheffield, UK Returns Policy

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